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Mês: novembro 2016

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Eduardo Félix 16 de novembro de 2016 Blog, Liderança, Qualidade

Como realmente alcançar a satisfação do seu cliente?

E aí Líder, tudo em paz? Um produto ou serviço de uma empresa que atende em 100% a norma ISO 9000 tem qualidade, mesmo que não esteja adequado ao uso ou propósito a ele atribuído? Que pergunta interessante! Ela nos…
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